At fengshuixinyu.com, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting refunds for physical products and virtual services from our website.

1. Refunds for Physical Products

We accept returns and offer refunds for physical products under the following conditions:

  • Eligibility for Return: You may return physical products within 30 days of receiving your order, provided that:

    • The items are unused and in their original, unopened packaging.

    • The items are not damaged or altered in any way.

  • Return Process: To initiate a return, please contact us at service@fengshuixinyu.com with your order number and details of the items you wish to return. We will provide you with instructions on how to return the products.

  • Return Shipping Costs: Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., you received the wrong item or the item is defective).

  • Refund Processing: Once we receive the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your payment provider.

  • Non-refundable Items: The following items are not eligible for return or refund:

    • Products that are damaged due to misuse or mishandling.

    • Products that have been opened, used, or altered after delivery.

2. Refunds for Virtual Products and Services

Due to the nature of our virtual products and services (such as Taoist wallpapers, Taoist rituals, fortune-telling services, etc.), all sales of digital products are final. We do not offer refunds, exchanges, or cancellations for virtual products once the transaction has been completed.

3. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will offer a replacement or refund for defective items, at our discretion. In such cases, we may require you to provide photos or a description of the damage.

4. Cancellations

  • Orders for Physical Products: You may cancel your order for physical products before it has been shipped. To cancel an order, please contact us at service@fengshuixinyu.com as soon as possible. If the order has already been shipped, please follow the return process outlined above.

  • Digital Products and Services: Cancellations are not possible once a digital product has been accessed or downloaded, or once a service (such as a Taoist ritual or fortune-telling reading) has been provided.

5. How to Contact Us for a Refund or Return

If you need to request a refund or return, or if you have any questions about our Refund Policy, please contact us at:

Please include your order number, the reason for the return or refund request, and any relevant details or supporting information (such as photos of damaged products).

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our website or purchase products, you agree to be bound by the updated Refund Policy.