At fengshuixinyu.com, we are committed to providing a smooth and reliable shopping experience for our customers. Below is our Shipping & Delivery Policy, which outlines the processes and timelines for receiving your orders.

1. Shipping Methods and Costs

We offer the following shipping methods for physical products:

  • Standard Shipping: Delivery within 7-10 business days.

  • Expedited Shipping: Delivery within 3-5 business days.

  • International Shipping: Available for certain countries. Delivery times and fees vary based on destination.

Shipping fees are calculated at checkout based on the weight, size, and destination of your order.

2. Processing Time

  • Order Processing: All orders are processed within 2 business days of receiving the order. Orders placed on weekends or holidays will be processed the next business day.

  • Order Confirmation: After placing your order, you will receive an email confirmation with your order details.

  • Handling Time: We aim to ship your order as quickly as possible. Orders are typically dispatched from our warehouse within 2-3 business days of receiving payment.

3. Delivery Times

  • Domestic Orders (within china):

    • Standard Shipping: 7-10 business days

    • Expedited Shipping: 3-5 business days

  • International Orders:

    • Shipping times for international orders vary depending on the destination. Estimated delivery times are typically between 10-21 business days.

    • International orders may be subject to customs and import duties, which are the responsibility of the customer.

4. Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive an email with a tracking number. You can use this tracking number to track your order’s progress via the shipping carrier’s website.

5. Shipping Restrictions

  • P.O. Box Addresses: We recommend using a physical address for faster delivery. Some shipping carriers may not deliver to P.O. Boxes, and we may not be able to ship to certain P.O. Box addresses.

  • International Shipping: While we strive to offer global shipping, certain locations may not be eligible due to shipping restrictions. Please check at checkout to confirm whether we can deliver to your country.

6. Missing or Delayed Shipments

While we aim to meet the estimated delivery times, delays may occur due to factors beyond our control (such as weather, customs delays, or carrier issues). If your order is significantly delayed, please contact us at service@fengshuixinyu.com, and we will assist you in locating your package.

7. Customs and Import Duties (International Orders)

For international shipments, customs duties and taxes may be imposed by the destination country. These additional charges are the responsibility of the customer and must be paid directly to the shipping carrier upon delivery. Please check with your local customs office for more information on any additional fees that may apply.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at service@fengshuixinyu.com. We will assist you in resolving the issue, including offering a replacement or refund if necessary, subject to our Refund Policy.

9. Shipping for Virtual Products

Since virtual products (e.g., Taoist wallpapers, rituals, fortune-telling services) are delivered digitally, there are no shipping charges or delivery times associated with them. After completing the purchase, you will receive access to download or use the virtual product immediately, unless stated otherwise.

10. Address Accuracy

Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information. If you notice an error in your shipping address, please contact us as soon as possible.

11. Contact Us

If you have any questions or concerns regarding shipping or delivery, please contact us: